willing to relocate, full time
Tronko D., 23 years old, Berlin / Higher education
PMD Hospitality, Баку
1 year 6 mo.
Dec 2016 - Сurrent time
installing and configuring computer hardware operating systems
monitoring and maintaining computer systems and networks;
talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
troubleshooting system and network problems and diagnosing and solving hardware or software faults;
replacing parts as required;
providing support, including procedural documentation and relevant reports;
following diagrams and written instructions to repair a fault or set up a system;
supporting the roll-out of new applications;
setting up new users' accounts and profiles and dealing with password issues;
responding within agreed time limits to call-outs;
working continuously on a task until completion (or referral to third parties, if appropriate);
prioritizing and managing many open cases at one time;
rapidly establishing a good working relationship with customers and other professionals, such as software developers;
testing and evaluating new technology;
Leading Specialist of Helpdesk Devision
Muganbank OJSC , Баку
5 years 5 mo.
Jul 2011 - Dec 2016
Handle customer support calls in a timely and accurate manner.
Provide first-level support to customer service requests.
Escalate complex support requests to relevant IT staffs for resolutions.
Understand support problems, analyze problem data and determine appropriate solutions.
Maintain problem documentations and their resolution procedures for reference procedures.
Plan and complete daily assigned tasks within deadlines.
Maintain confidentiality and security of company documents and customers.
Report system downtime and performance issues to Manager.
Ensure to follow standard operating procedures and meet service level agreements.
Install, configure and maintain software and hardware systems.
Assist in development and enhancement of IT systems.
Conduct IT related trainings to new hires, users and technical teams as needed.
Analyze system issues and provide resolutions.
Recommend process improvements to ensure system reliability, scalability, security, integrity and performance.
Work in compliance with department safety and quality standards.
Senior IT Specialist of IT Innovation Divivsion
International Monetary Fund , Баку
Jul 2010 - Jun 2011
Identifies and procures the hardware and software needed to satisfy user requirements.
Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises.
Loads appropriate software packages such as operating systems, networking components and office applications.
Assists in the customization and adaptation of existing programs to meet users’ requirements.
Provides telephone, in-person and online support to end-users.
Coordinates activities with network services and information systems groups.
Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.
Refers major hardware problems to service personnel for correction.
Connects users to networks and provides initial training in facilities and applications.
Administers e-mail and anti-virus systems.
Rotates daily back-up media.
Assists in research and procurement of computer accessories and supplies.
Performs other duties as assigned.
Central Bank of Azerbaijan, Баку
1 year 1 mo.
Jun 2009 - Jul 2010
Provide technical support for both hardware and software issues our users encounter
Manage the configuration and operation of client-based computer operating systems
Monitor the system daily and respond immediately to security or usability concerns
Create and verify backups of data
Respond to and resolve help desk requests
Upgrade systems and processes as required for enhanced
functionality and security issue resolution Administrate infrastructure, including firewalls, databases,
malware protection software and other processes
Review application logs
Install and test computer-related equipment
Azel electronics, Баку
1 year 3 mo.
Mar 2008 - Jun 2009
Analyze computer systems.
Design and maintain computer systems.
Work in co-ordination with other departments of the organization at the different stages of analysis, design, maintenance, and implementation. Management of intranet network. Maintenance of servers.
Бакинский Государственный Университет, Баку
4 years 1 mo.
Jun 2009 - Jul 2013
Good communication skills
Good team playing skills
Quick learning skills
Strong analysis skills